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Customer
Service

For all inquiries please email us at info@thepaperlace.com. All emails will be attended as soon as possible.

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IN NEED OF IMMEDIATE ASSISTANCE?

Please contact us at (678) 771-5863

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TRADE SHOW CUSTOMER SERVICE.

Attended the Trade Show and have a question about your order? Email us at info@thepaperlace.com Or feel free to contact us by telephone (678) 771-5863

 

BACK ORDERS / PRE ORDERS

Back order / Pre Orders (currently out of stock with future delivery dates) items will be shipped as they become available. All orders will be shipped as soon as it reaches our facility unless customer states to call before shipping.

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DAMAGES & RETURNS

To file claims for damages & returns, please email us at info@thepaperlace.com Please provide us with your Sales ID or Invoice Number in the subject line with the following information in the body:

  • Company Name

  • Style Number

  • Size(s) & Color

  • Total Quantity

  • Reason for Return

  • Photos of defective item(s) (If defective)

​Return Policy​

  • Claims for the returning goods ​must be informed in 5 days of receiving goods.

  • Claims for the damaged goods ​must be informed in 10 days of receiving goods.

  • No goods will be accepted for returns after 30 days of the receipt of the goods.

Restocking Fee

  • To be eligible for a return, the item must be unused and in the same condition that you received it. Any return sent back as used or not in the same condition will incur a restocking fee of 15%.

SHIPPING HOUR

All orders received after 3 PM(EST) will be processed the following business day (Same day ship out is possible before 3 PM).

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PAYMENT & BILLING

Paper Lace accepts the following forms of payment: CREDIT CARD (VISA, MasterCard, American Express, Discover)

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SHIPPING FEE

Paper Lace ships via UPS. Standard shipping charges will apply to all orders. Shipments are sent out daily from Monday through Friday.

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